City of Chicago: Outstanding Debt - Action Required

Under Chicago law, Lyft must notify drivers of any outstanding debts owed to the City, and provide the steps needed to pay the outstanding debt. If you receive a notice from either Lyft or the City of Chicago about an outstanding debt, you must resolve the issue directly with the City by April 2, 2019. If you do not the city will require Lyft to deactivate your driver account. 

To view your debt:

How can I find my outstanding tickets?

On December 20th, 2018 the City of Chicago emailed drivers a list of outstanding tickets from the following email address: citydebt@ticket.chicago-il.gov. In that email you will find the notice number, ticket number and amount due for each ticket.

The City should have emailed you at the same email address you currently use for Lyft. If you have any questions about your tickets, you can reach out to the City with your questions at (312) 744-7275 (También Disponible en Español) for assistance, or (312) 744-7277 (for the hearing impaired).

To pay your debt:

Lyft drivers have 3 options to settle their debts with the City. You can either:

  1. Pay in full, online

  2. Enter into a payment plan. You can either do this online or over the phone

  3. Pay in-person

Option 1: Pay in full, online
Use the City’s website to pay your tickets online, in full. You can use either your driver's license, license plate, notice number or ticket number to lookup your tickets. Most of this information can be found on the email from the City mentioned above.

Pay in full here

Option 2: Enter into a payment plan (online or phone)

Online: If eligible, enroll in a payment plan on the City’s website. If you enroll in a payment plan online (and not by phone) this will save you from paying a 22% collection fee, which may have been added to your tickets if they were referred to a collection firm or agency. If you have issues enrolling online or questions about eligibility, call 312-744-7275 for assistance.

Phone: To enroll in a payment plan by phone, call the number listed below that matches the first letter of your last name. (ie if your last name was Smith, call, 312.604.7100)

chidebtphone.jpg

Option 3: Pay in-person
Pay in-person at any Department of Finance payment facility or Chicago EZ Pay Station. Click here for a list of locations and hours.

I’ve paid my debt, now what?

Once you have paid your outstanding debt online, by phone, or in-person, the City will notify Lyft. You do not need to contact Lyft to show that you have paid off your debt.

Questions / Preguntas ?

If you have any questions about your tickets, or experience issues enrolling into a payment plan online, you can reach out to the City with your questions at (312) 744-7275 (También Disponible en Español) for assistance, or (312) 744-7277 (for the hearing impaired).

You are a valued member of the Lyft Community so we’re looking forward to keeping you on the road!