City of Chicago Outstanding Debt

Enter into a payment plan or pay off your debt to get back on the road.

According to the City of Chicago you still have unpaid debt with the City, therefore Lyft was required to suspend your driver account.

To get back on the road with Lyft, you can resolve your debt by entering into a payment plan or paying it in full. See below for details.

To view your debt:

How can I find my outstanding tickets?

On Dec. 20, 2018, the City of Chicago emailed drivers a list of outstanding tickets from the following email address: citydebt@ticket.chicago-il.gov. In that email you will find the notice number, ticket number and amount due for each ticket.

The City should have emailed you at the email address you had on file with Lyft at that time. If you have any questions about your tickets, you can reach out to the City with your questions at (312) 744-7275 (También Disponible en Español) for assistance, or (312) 744-7277 (for the hearing impaired).

To enter into a payment plan to pay your debt:

Lyft drivers have three options to settle their debts with the City:

  1. Pay in full, online. Use the City’s website to pay your tickets online, in full. You can use either your driver's license, license plate, notice number or ticket number to lookup your tickets.

  2. Pay in-person. Pay in-person at any Department of Finance payment facility or Chicago EZ Pay Station. Click here for a list of locations and hours.

  3. Enter into a payment plan (online or phone).

    • Online: If eligible, enroll in a payment plan on the City’s website. If you enroll in a payment plan online (and not by phone) this will save you from paying a 22% collection fee, which may have been added to your tickets if they were referred to a collection firm or agency. If you have issues enrolling online or questions about eligibility, call 312-744-7275 for assistance.

    • Phone: To enroll in a payment plan by phone, call the number listed below that matches the first letter of your last name:

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For Express Drive

After April 2, you will be unable to provide Lyft rides with your rental vehicle. You will be responsible for the charges associated with your rental vehicle until the vehicle is returned. To get back on the road pay off your debt or enter into a payment plan.

I’ve paid my debt or entered into a payment plan, now what?

Once you have paid your outstanding debt or entered into a payment plan online, by phone, or in-person, the City will notify Lyft. You do not need to contact Lyft to show that you have addressed your debt.

Questions?

If you have any questions about your tickets, or experience issues enrolling into a payment plan online, you can reach out to the City with your questions at  (312) 744-7275 (También Disponible en Español) for assistance, or (312) 744-7277 (for the hearing impaired).

You are a valued member of the Lyft Community so we’re looking forward to getting you back on the road!

For Spanish, visit this page and scroll to the bottom.