On Halloween, you’re one part driver, one part party enabler—getting riders safely where they’re going while helping them celebrate. One way to create that Halloween feeling? Dress up your ride. We’ve put together some ideas for quick, inexpensive ways to turn your back seat into a haunted house, karaoke stage, or selfie studio.Read More
Lyft driver Samuel and his partner, Jimada, were just like any other couple in their twenties: creating a home together (with plenty of cast-off furniture from Mom), launching their careers, and dividing up the chores. But then Hurricane Maria devastated their hometown, and drastically changed their lives. As they begin a new life in New York City, Samuel and Jimada find out their life is going to change again: they’re going to be parents. Hear their story in episode four of Pick Me Up, our new podcast all about what motivates Lyft drivers to get behind the wheel.
In a recent report, George Washington University estimates that nearly 3,000 people died as a result of Hurricane Maria. For survivors, daily life in Puerto Rico now means even the simplest tasks — like buying bottled water or gas for the car — have become difficult, day-long quests to fulfill basic needs.
After the hurricane, Sam and Jimada spent a few months trying to piece their lives back together, but without jobs, and living in a destroyed neighborhood, it seemed like the only place to carve out a future was outside Puerto Rico. They settled on New York City.
The government of Puerto Rico estimates that some two hundred thousand Puerto Ricans left in the year that followed the storm — 6% of the island’s entire population.
“I’m always positive. It’s like I’ve hit rock bottom so I cannot hit lower than that. So, I’m not scared of anything. From this point on, it’s just to make progress in my life and make things happen. I believe in myself.” - Samuel, New York City
In episode 4 of Pick Me Up, Samuel shares what it was like to live through the day of the storm, September 19, 2017, and in its devastating aftermath. We’ll follow his journey to New York City, where he and Jimada are working to get their feet back on the ground before their little one comes.
Support the American Red Cross disaster relief fund to help hurricane victims get back on their feet.
Subscribe to Pick Me Up here, or wherever you get your podcasts.
Think you know a driver who’s perfect for Pick Me Up? Let us know at firstname.lastname@example.org.
Meet Guy, a Lyft driver and server at Italian restaurant, That’s Amore, who’s about to realize his dream of restaurant ownership. He’s our featured driver in Episode Three of Pick Me Up, the new podcast from Lyft and Gimlet Creative about the inspiring people who drive with Lyft, and what motivates them to take the wheel.
Sometimes it takes a crisis to take stock of your life and make changes. That’s what happened to Guy, a former tech employee whose stress-related health issues caused him to leave his job and take up waiting tables at a local, beloved Italian restaurant, That’s Amore!
That’s Amore is more than just a restaurant — it’s family. And the popular neighborhood spot has had its fair share of magical moments and milestones for its regulars. From labor-inducing chicken parmesan to marriage proposals, That’s Amore has seen it all.
And more importantly, That’s Amore has been a presence in Guy’s life since he moved to Seattle 11 years ago. Guy found his place — and his people — pretty quickly. In fact, he met his now-husband, David, soon after moving to Seattle, and in turn, they discovered their neighborhood spot, That’s Amore.
And now, Guy has a chance to become the new owner of That's Amore.
He said, ‘I’ve worked on it too hard. If I give it to you for a steal … Would you take care of it for me? I want to know it goes on.’ And we immediately said yes.
But they still need to raise the money to invest in their dream. In Episode Three, we follow along as Guy throws a good, old-fashioned neighborhood fundraiser.
Now there’s an even faster, easier way to contact our Support Team and get the help you need — right through your Lyft Driver app. Reach out to us if you have questions about a ride, issues with a passenger, safety concerns, or anything else you may need.* We’re here for you, 24 hours a day, seven days a week — on and off the road.
Three easy ways to get help
Quickly contact support right in your app. Here’s how:
From the Earnings tab after a ride: We’ve made it easier to contact support after completing a ride.
Tap the Earnings tab.
Select the ride you had an issue with.
Tap Get help and select the type of issue you need help with.
If you’d like us to give you a call, tap Contact us. We’ll be in touch ASAP.
From the dropdown menu during a ride: In-ride, 24/7 support is a brand-new feature that quickly gets you the help you need during a ride. When would you need help during a ride? One example is if you’re having technical problems with the app and need urgent help.
Tap the drop-down menu in the top right-hand corner.
Confirm your phone number.
A member of our Support Team will call you within a couple of minutes.
From the Help tab any time: Quickly get answers to commonly asked questions by tapping the tile and topic you need help with. If you need more help, you can easily access our 24/7 Support Team from any article.
1. Tap your profile icon.
2. Select a help topic and read the relevant article.
3. For more help, tap Contact us at the bottom of the article.
4. Choose your preferred contact method and our Support Team will be in touch ASAP.
We're committed to quickly resolving any issues that stand in your way and are constantly making improvements to the app to support you in reaching your goals. (This feature is coming soon for drivers in Canada.)
*If you have an emergency, please call 911 first.
We are searching for a diverse group of drivers in the United States and Canada who want to represent their communities in our Driver Advisory Council in 2019. Complete this form by October 16, 2018 to be considered.
Drivers who are the right fit for the DAC will answer “Yes” to all these questions:
Do you believe in the power of community?
Are you passionate about Lyft’s vision for improving people’s lives with the world’s best transportation?
Do you want to give constructive feedback to Lyft on behalf of your fellow drivers?
Do you have ideas for how Lyft can improve the driver experience?
Are you excited to test new features in the app?
DAC members enjoy a close relationship with Lyft to help us stay connected with the driver community, generate innovative ideas, and share feedback to help improve the driver experience. The DAC’s impact has been highlighted on our driver blog, and a recent Rideshare Guy post said Lyft’s DAC has definitely affected real, positive change on behalf of drivers. We look forward to all the ways we can work together to support drivers in the future.
DAC members can expect:
Leadership role in driver community
Trip to San Francisco for annual Driver Advisory Council Summit
Influential interactions with Lyft executives, product managers and more
The 2019 DAC members will be selected and announced here in a few weeks. Stay tuned for an update!