Mobile Service brings quality car repairs directly to you. With wiper blades, batteries, oil changes, and more, Mobile Service is part of Lyft Driver Services: our commitment to make driving better for you.We want to help you keep your car in tip-top shape — or help you get back on the road. To get service, just text us, and we’ll call to set up a time to meet when and where it works for you.Read More
Now more than ever, sharing the road with fellow commuters — including cyclists and scooter-ers — is part of city life. Here are some tips to keep everyone safer.
Help Prevent Cyclist Injuries
Dooring collisions can happen when a driver or passenger opens the door without looking. Doorings are dangerous — and can damage your vehicle.
Do the Dutch Reach
One way to get drivers and passengers to look before opening the door is a simple maneuver called the “Dutch Reach.”
Here’s How it Works
If you’re on the driver side, open the door with your right hand instead of your left. If you’re on the passenger side, open the door with your left hand.
Tips for Drivers and Passengers:
Reach with your far hand
Look out and back
Open door slowly
Step out facing traffic
More Safety Tips
Keep to your lane. Drivers should never be parked, stopped, or idle in a bike lane. If you're waiting for a passenger, flip on your hazards and pull into a driveway, parking spot, or other safe area away that doesn't obstruct the bike lane.
Look before you turn. Before initiating a turn, you should focus your attention on the rear- and side-view mirrors. Turning right? Look for cyclists along the curb who may be going straight.
Give bikes space. While cyclists are legally considered cars, they are not equipped with seatbelts, crumple zones, or air bags — only a bike frame and helmet. Treating cyclists like drivers is the golden rule, but it doesn’t hurt to give them a little more room on the road.
Remind your passengers. A gentle reminder can prompt passengers to check before opening the door — and help keep everyone safe
Thank you for doing your part to keep our streets safer for everyone.
We believe it’s our responsibility to make Lyft work for anyone striving to provide for themselves and their families. Today, we’re announcing a new suite of features and app improvements designed to help make driving work better for you — all of them launching this spring.
These updates build on the work we began last fall when we introduced new tipping options and added rating protection so circumstances outside your control don’t impact your rating. It’s a part of our commitment to deliver flexibility and financial security to our driver community.
All of these updates are designed to help you find high-earning opportunities, give rides easily, and get clearer feedback and support. This is just a sneak peek of what we’re releasing, so stay tuned for additional announcements in the coming weeks.
We’re making it easier to find all the week’s high-earning opportunities
Reliable earnings should be a sure thing. Planning tools, bonus details, and demand forecasts are now easily discoverable in your Earnings tab. Launching next week, we’ll show you the best times to drive in your city as well as tell you where and when demand will be highest.
“It absolutely helped increase my earnings from being able to pinpoint those high [demand] areas or see where the demand will be or at what time the demand will be higher. so now I’m not chasing rides, as we call it, I’m literally just there at the right time when the demand is happening.”
Crystal has been driving with Lyft for four years and recognizes the value of knowing when and where to drive
We’re replacing pesky extra taps with simple, error-proof swipes
Say goodbye to accidental drop-offs. Just swipe once to Pickup and once to Drop-off. The app will prompt you when it’s time to swipe, so you can focus on giving rides.
“The app actually does an amazing job to make it easy for us to perform the proper way to pickup in the shortest time possible — and to drop off the riders at the right time.”
Majed remembers the exact day he signed up to drive with Lyft in 2016. He prides himself on providing an excellent experience — from his luxury car to his seamless pickups
We’re making it easier to find kudos and helpful feedback — as well as tips for improvement
We’re putting your ratings, kudos, and comments from passengers in a single, easy-to-find spot: your app. You’ll see what your passengers love most about your rides, as well as any areas to improve. If we notice a pattern in your feedback, we’ll suggest tips on how to improve.
“I read the comments. Everybody reads the comments .... It's not a monetary thing — it's the simple fact that people appreciate the small things you do for them.”
Damarya drives in Oakland and wants all his feedback in the app in one place — rather than a weekly email
Confirm you have the right rider: At the pickup point, it’s best to confirm your passenger’s name before setting off. You can also see the rating that other drivers have given them in the app.
Turn on your Amp: For smoother pickups, make sure your Amp is plugged in and active so passengers can easily identify you and the right person gets in your car.
Your car your choice: If a rider makes you uncomfortable or toes the line (e.g. by trying to fit more passengers than seat belts), you can cancel the ride. Let our Support team know so we can follow up on the incident and provide additional help. It’s a good idea to save our Support number (+1 (707) 663-4025) in your phone so you recognize the number if we need to call you back.
Focus on the road: Avoid texting family or friends while in-ride and ensure your phone is securely mounted and not resting in your lap.
Don’t speed: Even if the passenger says they are running late, do your best to stay calm — in-app navigation is a great way to ensure you’re on the most efficient route.
Share your location with friends and family. You can turn this on under Settings in your phone.
Trust your instincts: If a rider uses disrespectful language or behaves inappropriately, you always have the right to end the ride early. If you need additional help, you can chat to our support team 24/7 from the help tab or call 911 directly from the app.
Be prepared: If the unexpected happens, consider saving the road assistance number (844-400-1449) in the event that you get a flat tire, or have some other car issue.
Rate your passenger: At the end of every trip you can rate your passenger. Rate a rider 3 stars or less and we’ll make sure you aren’t matched together again. Our Trust and Safety team relies on your feedback and may also look into low rated rides and remove passengers to help keep the community safe.
For this year’s International Women’s Day, we organized meetups to bring women in the Lyft driver community together — in 30 cities across the US and Canada.Read More