We know you work hard for your ratings, and that your time is valuable. So we've made improvements that prioritize both — and are among drivers’ most-requested updates. Read on for more details:
We launched an update to passengers’ ratings screens that helps protect you from issues out of your control — because things like Line routing or passenger behavior shouldn’t count against you. Now, when a passenger rates a driver four stars or less, we’ll show them three new reasons that might explain their rating:
If it’s a Line ride, they’ll see two new options: “co-passenger” and “Line route.”
If it’s any other ride type, they’ll see one new option: “pickup time.”
2-Minute Cancellation Window
Previously, passengers had up to five minutes to cancel a ride without being charged a cancellation fee. Now, two minutes is the magic number. Things to remember:
After you’ve arrived to pick up a passenger, the timer will still run for five minutes for regular Lyft and two minutes for Line.
Your pay still includes time spent waiting, starting one minute after you tap to arrive.
Heads-up on Long Trips
On the ‘Accept’ screen, we’ll alert you when a ride is estimated to take longer than 45 minutes. While longer rides are typically higher-earning, we want you to know what to expect before you accept.
If you’re not up for a long trip, note that declining these trips will still affect your overall acceptance rate.
Currently, this update is live on iOS only, with an Android launch coming in the next few weeks.
Coming Soon: a Simplified Earnings Snapshot
We’ve already simplified the ‘Earnings’ tab in your app to show your net earnings, which are 100% yours. But that’s just the beginning. To ensure that you fully understand what you’re taking home, we're rolling out a new view of your earnings in the app and Dashboard, starting next month. On the ‘Earnings Breakdown’ screen, you'll see what you’ve made along with additional details, such as what the passenger paid, any third-party fees, and Lyft fees.
Thanks to all the drivers that suggested these helpful updates. We’ll see you out there!
We’ve heard from drivers that seeing how much you’ll get paid is harder than it needs to be. So we’ve updated the ‘Earnings’ tab in the app to show your net earnings. The amount you earn won’t change at all. We’ve simply removed Lyft’s fees and commission for you, so that you can immediately see what matters most: the amount you take home.
We want to reiterate that nothing has changed with your pay. You’ll still earn based on the time and distance of each ride. And now, when you open the ‘Earnings’ tab, you’ll see “Earnings” where “Ride Payments” used to be. This amount is 100% yours. No math or deductions necessary.
To see this change, you'll need to update your app to the latest version of Lyft Driver.
Are you sure this won’t change what I earn?
Yes. The amount you earn is still based on the time and distance of each ride — plus all your tips and bonuses. This update just means you won’t have to do the math to know how much you take home.
Where can I see how much I’ll get paid?
You can always access your earnings information in three places:
On the ‘Rating’ screen after every ride
In the Lyft Driver app, in the ‘Earnings’ tab
In your Driver Dashboard
With this update, the earnings in the app will match the earnings in your Driver Dashboard. This is the amount you’ll receive when you cash out, plus tips and bonuses.
Will I still see my earnings with Lyft’s fees and commission anywhere?
Yes. There are also a few places where you’ll still see your earnings with Lyft’s fees and commission:
In the daily and weekly ride history on your Driver Dashboard
In weekly guarantees and other incentives
When you see estimates for rides you give in Power Zones
See your earnings in the Driver Dashboard.
Halloween is here, and we’re expecting 30% more passenger demand on Oct. 31 and the weekend before. We’ve also teamed up with Netflix in a first-of-its kind partnership to promote their smash hit, “Stranger Things” — inspiring fans to request your rides.
So get your spooky playlists ready, and enter our car-stume contest for a chance at a six-month Netflix membership and up to $1,000. Terms apply.
How to Enter
Dress up your car and yourself. Candy, cobwebs, and creepy critters encouraged. Bonus points for anything from “Stranger Things.”
Get on the road this weekend and Tuesday, Oct. 31 to cash in big.
Tweet your car-stume photo with the hashtag #Lyftoween, or email it to email@example.com by the end of the day on Wednesday, Nov. 1.
Watch the Driver Digest on Tuesday, Nov. 7, when we announce the winners.
1 $1,000 Grand Prize
1 $500 2nd Place Prize
1 $250 3rd Place Prize
25 6-month memberships to Netflix
Good luck! And above all else, stay safe. You never know when the Demogorgon could show up.
Applications are now being accepted for Lyft's second Driver Advisory Council. Drivers nationwide can become a community leader by submitting an application before the November 5, 2017 deadline.
- Do you want to help ensure that drivers voices are heard at HQ?
- Do you believe in the power of community?
- Are you passionate about Lyft’s vision for improving people’s lives with the world’s best transportation?
Consider applying to be part of Lyft’s Driver Advisory Council where you will have a direct link to HQ and an opportunity to work with the local driver community to help inform future policies and features.
In 2016, Lyft launched the first DAC. Representing different regions of the country, this team of drivers has spent the past year advocating for the driver community on topics like driver education, earnings and safety.
The inaugural DAC:
- organized and hosted driver socials to build community
- weighed in on programs like Round Up & Donate
- gave feedback on partnerships with brands like Disney and Budweiser
- tested product tools and features such as in-app navigation and the amp
- advocated for additional support for deaf drivers and changes to Lyft Line pay
DAC members will enjoy a close relationship with Lyft HQ to help us keep our finger on the pulse of the driver community, informing decision-makers and generating innovative ideas.
DAC members can expect:
- Leadership role in driver community
- Trip to HQ for 3rd Annual Driver Advisory Council Summit
- Influential interactions with Lyft team members
You know the moment: Your passenger just hopped in the car, and you’re only a few taps away from the perfect ride. But let’s back up a minute — those few taps can make a big difference. Whether you’re accepting rides, navigating to drop-off locations, or handling mid-ride route changes, even a few taps can make it harder for you to focus on the road.
We’re excited to announce a new remedy for smoother rides: Lyft Navigation, featuring GPS and directions from Google Maps. It’s rolling out in the next month, right inside Lyft Driver, so everything you need is in your app.
If you’re an Android user, Lyft Navigation will be turned on in Lyft Driver soon. iOS users, stay tuned!
And remember — you pick which navigation works for you. Waze navigation is still available. You can always update your preference by tapping ‘Settings’ > ‘Navigation’.
We know that when you’re in the driver’s seat, small hiccups can cause big problems, so we’re always working to improve your app experience.
It’s been hard to miss Lyft in the headlines lately. Thanks to major partnerships with Disney, Budweiser, and NFL players like Richard Sherman, more people are talking about drivers — and requesting your rides — than ever.
You’re in Good Company
Chance the Rapper and NFL players aren’t the only ones promoting Lyft. We partnered with Disney to create Minnie Vans, hosted a secret show with Moon Taxi during the eclipse, and delighted New York City passengers with Cardi B., who holds the No. 1 song in the country.
To top it all off, everyone tuning in to prime-time shows and football games will have Lyft on their mind, thanks to our two new commercials. Jeff Bridges rides the Oregon Trail, and Tilda Swinton and Jordan Peele orbit the moon, all while explaining why it matters how you get there.
Spotlight on Our Leaders
Jennifer, the Nashville leader behind the Critical Response Line, recently sat down with the Huffington Post to explain why great support matters — then John amplified her thoughts with a CBS reporter, saying, “Taking care of people is good for business.”
It’s values like these that drive Lyft forward every day, and help land both of our cofounders on Fortune’s “40 Under 40” list.
… And Our Drivers
Offering 24/7 phone support made waves with drivers and reporters, with CNET pointing out, “[Lyft] introduced in-app tipping and immediate driver payout years before [others] rolled out such features.” One thing they didn’t mention: We also added new features to assist deaf and hard-of-hearing drivers.
Amping up Demand
Most importantly, your rides are a clear alternative to drunk driving, a fact that Budweiser put front and center in the commercial we created together this year. Our efforts are working: In Chicago alone, this police chief credits Lyft with helping reduce drunk-driving incidents by 31%.
Thanks to all of your efforts, we’re seeing no signs of slowing down anytime soon. Here’s to the holiday season! We have a hunch it’ll be our busiest one yet.
We’re devastated by yesterday’s senseless act of violence in Las Vegas, and our thoughts are with the victims’ family and friends. We’re inspired by drivers on the ground helping provide safe rides — including Damon, who gave his passenger hope on that dark day.
To show our support, all Lyft drivers in Las Vegas will get an extra $30 for helping our community. Just give at least two rides this week. Consider it a small gesture of our thanks, or a way to take a couple hours off the road to join us in helping:
- Donate blood: Learn where to go at www.bloodhero.com
- Share a meal: Join us for a Lyft family dinner and discussion at the Hub from 5-7 p.m. this Wednesday, Oct. 4
As the situation develops, we’ll work with local leaders to identify other ways to help, and continue offering free rides to local hospitals and blood donation centers. Thanks for your support.