Our fearless Director of Community kicks off Mentor Appreciation Week by sharing how the program is empowering our drivers — and turning Lyft into a uniquely self-sustaining rideshare community. My name’s Ryan Hupfer, and I’m a Lyft Mentor. I've got 5 active mentees that I caught up with this weekend:
I also happen to be the Director of Community, but let’s not focus too much on the fancy title. I’m first and foremost someone like you, who believes in the movement and wants to see pink mustaches in every city from SF to my hometown of Indianapolis and beyond.
I got my start at Lyft on the launch team, traveling nationwide to find and inspire new classes of founding drivers. It was a job I was happy to hand over to the community when the Mentor program debuted nationwide in September.
Mentoring is a game-changer, giving our best drivers a way to channel their natural passion for keeping the community strong. Mentoring gives them greater ownership over the future of Lyft in their city, and some extra cash for being leaders.
But mentorship should never be seen as an easy way to make a quick $35.
Mentors are a direct extension of HQ, the people we rely on not only to give newbies test rides but also to commit to Lyft’s long-term success — and reap the rewards of the people-powered community they’re helping create.
Today, Mentors are at the core of everything we do. They’re our boots on the ground in every market, the gatekeepers who make sure we’ve got only the best behind the wheel. Their involvement in the community is growing exponentially: Mentors now play host to local events, organize street teams, provide creative consulting, and even travel to launch new markets — and their relationship with new drivers is now ongoing, continuing beyond the test ride.
No other rideshare company has put so much trust, responsibility, and opportunity into the hands of their drivers. We’re betting on you, and we’re going all in.
I get asked often what it takes to become a Mentor, and I give the usual answer from our FAQ: ratings, experience, and a thirst for community. To ensure the success of our movement, and to gain even more opportunities with Lyft, I’d add a fourth criteria: loyalty.
There’s no shortage of driving opportunities available for people these days, and I’m not here to tell you what you can or can’t do. But I want to make sure you know that loyalty makes a big impact on our community, our business, and the future of Lyft. The Mentor program only works if our Mentors dedicate themselves to continually improving the quality of our community.
So here’s to the Mentors who work every day to make Lyft the fun, friendly, weird and fantastic thing that it is today. You’re more important to the movement now than you’ve ever been. Let’s keep making history together.