Some people emanate a special kind of energy, a certain joie de vivre that brightens the day for everyone around them. We have a guy just like that here at Lyft HQ. You might say he's the life of the (dance) party. In our first video edition of Office Hours, meet Charles "Chuck" Wollin: Account Executive and much more.
Describe the role of an Account Executive.
I don't think of it as a typical "Account Executive" role – I think of myself as more of a community organizer. We get drivers on the road, research new cities, and connect people with each other.
What's the best part of your day?
I love talking to all of the different drivers. We really get a chance to understand their story and hear what’s going on with them. Everyone has a story, and Lyft is about stories.
I also am engaged in helping my team and making sure they're on track for the day, especially when we need a little more umph. I can bring that leadership to the game.
What's one thing you want every driver to know?
We are behind them, we want them to succeed, and we want them to enjoy what they do. This is a real community. It’s genuine, and every single person that works in the office here really cares about them.
We have their backs.
Ask Charles a question in the comments below – he'd love to hear from you!
Office Hours takes you behind the scenes at our San Francisco headquarters to meet the dedicated crew that keeps Lyft rolling.