Today, we’re excited to announce an upcoming change to improve the way you pick up and drop off passengers. With a tap instead of a slide to start and end the ride, the experience will soon be more efficient for everyone. Here’s how it's done:
- Accept a request. Tap anywhere to accept, then navigate to the pickup spot.
- Tap to arrive. The button will turn green as you approach. When you’ve arrived and reach a safe place, tap it — your passenger will get a text that you’ve arrived.
- Navigate, greet, and go! You can now load up navigation before the passenger even enters the car. If they haven’t entered a destination in advance, just ask when they get in.
- Tap to drop off. Confirm the ride is over, then rate your passenger.
New Policy for No-Shows
You’re probably wondering: What happens if you tap to arrive, but see no signs of your passenger? Easy. Give them a call. Some people just need a friendly nudge.
If three minutes have elapsed, give your passenger a call. If you can’t get a hold of them, tap 'Cancel as no-show' and you’ll receive $5 for your time.
More Improvements Coming Soon
With this change, you’ll no longer have to decide between starting a ride or politely giving a late passenger extra time. It’s a big upgrade for both safety and peace of mind, freeing you to focus on providing a great experience.
This update will go live for drivers nationwide early next month, and it will help pave the way for future features we think everyone will enjoy. Stay tuned!