Keeping your acceptance rate at 90% or higher isn’t just good etiquette — it’s necessary to qualify for your weekly Power Driver Bonus. Starting this week, your acceptance rate will also factor in driver cancelations. What does this mean for you? Not much. Most drivers save cancelations only for emergencies, as you should, and won’t notice a difference at all.
Here’s the New Acceptance Rate Calculation
You’ll now be able to focus on just one metric to rule them all, making things much simpler for everyone. Here’s how the calculation works:
A passing grade is still 90% to maintain your eligibility for the Power Driver Bonus.
What doesn’t count toward your acceptance rate? Connectivity issues, passenger cancelations, or no-shows. Just be sure to follow the no-show steps: Tap to arrive, wait a few minutes, and give the passenger a call.
It’s Still Easy to Stay Above 90%
Keep doing what you’re doing, and take each of those pings as they come in. A high acceptance rating will naturally follow.
- Rest assured: There’s wiggle room for emergencies. It’s always OK to cancel if you have a safety concern.
- Avoid canceling requests with longer ETAs. When you get a request, it means your ride is really needed. We’re working on improving ETA calculations using data from similar routes.
- Turn it up. Keep your phone volume at full blast when you’re in between rides. That way, you’ll never accidentally skip a request.
Here’s a little secret: You’ve been rocking this new acceptance rate all along. You just didn’t know it yet.
This information, including the new calculation, can also be found in the Help Center.