You spend 99% of your time delighting passengers — but what about the times when you need to say no? Here's how to handle those rare situations.
Too Many Passengers
Every passenger needs a seat belt. If a too-big party responds with, "We're only going down the block," you'll need to suggest back-up options.
- Ask if anyone in the party is new to Lyft. If they've never requested a ride before, the new user can use their friend's referral code to request a second car at a discount. The referrer will get Lyft credit, too.
- Help request a Lyft Plus if the party has six passengers.
Politely ask your passengers to finish any open alcoholic beverages (and throw away their cups and cans) before hopping in your car. Remember, you're always paid for the distance and time of a ride, so it's worth waiting.
For Those Rare Exceptions
Nearly every Lyft passenger deserves a five-star rating. One-, two-, and three-star experiences are few and far in between, but if you encounter one, you have options.
- Pull over in a safe, public area and end the ride early, citing a personal emergency.
- If a serious issue crops up before pickup, cancel the ride.
- Let us know if your passenger breaks the above rules, or you're worried that they'll leave you a low rating for turning them down.
While most Lyft drivers will never encounter one of these hurdles, it's best to know your options — almost like another form of insurance. We're always here to help.