When the seven original drivers joined the Driver Advisory Council in 2016, they weren’t quite sure what to expect — but they did know they were passionate about advocating for Lyft’s driver community. Their leadership and support has shaped the DAC into what it is today — a bridge between HQ and drivers all over the nation. We’re grateful for their amazing contributions.
Out of the top 100 programs, product features, and policy changes that the DAC have recommended, 20 have already been completed, and 41 are currently being designed, tested, or coded. Express Pay, ratings protection, and the lost and found bonus are just a few of the most-appreciated driver experiences that the DAC has advocated for. A huge thank you for all that you do.
Read on for a Q&A with each of your founding DAC members.
- Represented the Midwest region
- Driver since 2014; has given more than 9,300 rides
What do you want drivers to know about your experience with the DAC? It was reassuring to know that HQ was listening and making improvements to benefit drivers. Positive changes — locally and nationwide — have been considered and implemented.
Any farewell thoughts for the driver community? It was an honor to serve in the DAC. I have faith in José as he carries the torch in the Midwest.
- Represented the Northwest region
- Driver since 2013; has given more than 2,000 rides
What do you want drivers to know about your experience with the DAC? The DAC is a vital link between the driver community, HQ in San Francisco, and the local teams in places like Seattle — where I am based. Be sure to attend an upcoming driver meetup and get in touch with your regional DAC member if you have suggestions! I'm honored to pass the reins to Roma in the Northwest. He's a great guy!
What do you envision for the future of the DAC? A diverse group of drivers from a diverse array of cities who continue to be a touchpoint/sanity check for new ideas in the pipeline, as well as changes to existing offerings. In the future, I can see a representative from smaller markets working with drivers who would have a more regional focus.
What are you most proud of from your DAC tenure? The A-ha! moments during our weekly calls when HQ employees would receive game-changing feedback from our group.
Any farewell thoughts for the driver community? I really enjoyed the experience, and the drivers with whom I was able to interact ...from Oregon all the way up to Fairbanks!
- Represented the Southwest region
- Driver since 2014; has given more than 9,800 rides
What do you envision for the future of the DAC? I envision the DAC figuring more prominently into HQ’s decision-making process. This will result in cost savings for Lyft based on reduced wasted time and effort on engineering resources and program management, beta testing, etc.
What are you most proud of from your DAC tenure? I am proud of my work with drivers in Salt Lake City, Utah. There was no airport queue in SLC which resulted in unsafe and dangerous practices around waiting places for airport passengers. Through the DAC, HQ fast-tracked the implementation of an airport queue. Airport pickups became more safe and drivers were able to see that the DAC could resolve issues for them.
Djuana, Washington, DC
- Represented the Mid-Atlantic region
- Driver since 2014; has given more than 4,000 rides
What do you envision for the future of the DAC? To continue being the voice of the driver, especially in markets that have little to no representation.
What are you most proud of from your DAC tenure? We were able to develop from an obscure entity that simply "existed" into a more visible catalyst for the driver's voice.
Any farewell thoughts for the driver community? It was my pleasure to serve the Mid-Atlantic region. Thank you for the opportunity.
Michael, San Francisco
- Represented the Pacific region
- Driver since 2013; has given more than 21,000 rides
What do you want drivers to know about your experience with the DAC? Serving on the DAC introduced me to a diverse group of tremendous people, including drivers, HQ'ers, and even some passengers. The common bond for all was Lyft...a remarkable platform that creates a uniform commitment to success and continual improvement. As such, I'm both proud and humbled to have been asked to serve.
What are you most proud of from your DAC tenure? The DAC compiled hundreds of great suggestions from drivers throughout the United States. Our suggestions continue to influence decision-making that, in the long run, will make a real difference to the driver community.
Any farewell thoughts for the driver community? Thanks for the opportunity to serve the Pacific region. I hope I've done you proud. Everyone at Lyft HQ is 100% committed to the success of the broader driver community, and understands that whatever success they achieve is solely dependent upon the driver community. They may not always do everything we ask of them, but their dedication and commitment is very, very real.
- Represented the Northeast region
- Driver since 2014; has given more than 11,000 rides
What do you want drivers to know about your experience with the DAC? I was able to work with talented Lyft leaders and take trips to HQ. I enjoyed meeting with the app developers and being one of the first drivers to test the amp and new product features in the Driver app.
What do you envision for the future of the DAC? I would like to see the DAC be comprised of the most experienced and community-oriented drivers with compassion to lead.
- Represented the Southeast region
- Driver since 2013; has given 150 rides and hundreds of hours mentoring and on-boarding new Atlanta drivers
- Alumni of Lyft’s Ambassador Program
- Recently hired as a full-time Lyft employee in the Atlanta office, supporting Express Drive
What do you want drivers to know about your experience with the DAC? The experience on the DAC provided valuable insight into the inner workings of Lyft. During my time with the DAC, I realized the company cares tremendously for the driving community. I also gained insight into daily struggles drivers face throughout the country.
What do you envision for the future of the DAC? My vision for the future DAC is to be a springboard for the future success of Lyft — drivers and HQ working together to build a better platform.
What are you most proud of from your DAC tenure? I am most proud of the number of drivers I was able to connect with in-person at driver meetups. I was lucky enough to have hosted over 30 driver meetups across the 10 states of the Southeast region and met with over 1,000 drivers face-to-face. I gathered a unique perspective from various cities. One example that made me really happy recently was working with Divinity at HQ to get amps launched in Savannah, Georgia ahead of St Patrick's Day 2018. I feel happy that I brought some smaller cities into the Lyft family by giving them not only a voice, but reminding them that they are not alone out there on the road.
Any farewell thoughts for the driver community? I encourage every driver in the Lyft family to go out and make a difference — be it supporting a new driver, or making a difference in a passenger’s day. The DAC is in a unique position to propel the Lyft movement forward. I encourage drivers to reach out to your region’s DAC representative and let your voices be heard. Please don't be afraid to step out of your comfort zone and get involved. Contact your rep, apply to the DAC yourself during the next application cycle, and get involved. The DAC is YOUR voice, let it be heard!