New: Get 24/7 Support Right in Your App

Now there’s an even faster, easier way to contact our Support Team and get the help you need — right through your Lyft Driver app. Reach out to us if you have questions about a ride, issues with a passenger, safety concerns, or anything else you may need.* We’re here for you, 24 hours a day, seven days a week — on and off the road.

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Three easy ways to get help

Quickly contact support right in your app. Here’s how:

From the Earnings tab after a ride: We’ve made it easier to contact support after completing a ride.

  1. Tap the Earnings tab.

  2. Select the ride you had an issue with.

  3. Tap Get help and select the type of issue you need help with.

If you’d like us to give you a call, tap Contact us. We’ll be in touch ASAP.

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From the dropdown menu during a ride: In-ride, 24/7 support is a brand-new feature that quickly gets you the help you need during a ride. When would you need help during a ride? One example is if you’re having technical problems with the app and need urgent help.

  1. Tap the drop-down menu in the top right-hand corner.

  2. Confirm your phone number.

  3. A member of our Support Team will call you within a couple of minutes.

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From the Help tab any time: Quickly get answers to commonly asked questions by tapping the tile and topic you need help with. If you need more help, you can easily access our 24/7 Support Team from any article.

1. Tap your profile icon.

2. Select a help topic and read the relevant article.

3. For more help, tap Contact us at the bottom of the article.

4. Choose your preferred contact method and our Support Team will be in touch ASAP.

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We're committed to quickly resolving any issues that stand in your way and are constantly making improvements to the app to support you in reaching your goals. (This feature is coming soon for drivers in Canada.)


*If you have an emergency, please call 911 first.