New: Accident Reporting Right in Your App

Accidents are rare. But if the unexpected happens, we’re here to help you every step of the way.

Fast, easy accident reporting

Now you can report an accident right away from the ‘Help tab’ in your app. This new feature lets you upload photos and add details about the incident — like the location of the accident and the other driver’s information.

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Whether you were picking up a passenger or giving a ride at the time of the incident, our Support Team is here for you.*

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We’ve got your back and will provide the support you need to quickly resolve your claim.

The faster we hear about an accident, the faster we can resolve it — so there’s nothing standing in the way of you and earning.

*If you have an emergency, please call 911 first.

 

This feature will roll out in all markets soon, including New Orleans

 

 

Canada: Your Ride Earnings Statements Have Changed

We’ve made an important change to your Lyft ride history and ride earnings statements.

From now on, you’ll immediately see the HST collected after each ride is completed. So even if the passenger hasn’t rated the ride or added a tip you’ll know right away how much HST you’ll need to collect and save for the CRA (Canada Revenue Agency).

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New! Long trip alerts, ratings protection, and more

We know you work hard for your ratings, and that your time is valuable. So we've made improvements that prioritize both — and are among drivers’ most-requested updates. Read on for more details:

Ratings Protection

We launched an update to passengers’ ratings screens that helps protect you from issues out of your control — because things like Line routing or passenger behavior shouldn’t count against you. Now, when a passenger rates a driver four stars or less, we’ll show them three new reasons that might explain their rating:  

  • If it’s a Line ride, they’ll see two new options: “co-passenger” and “Line route.”

  • If it’s any other ride type, they’ll see one new option: “pickup time.”

2-Minute Cancellation Window

Previously, passengers had up to five minutes to cancel a ride without being charged a cancellation fee. Now, two minutes is the magic number. Things to remember:

  • After you’ve arrived to pick up a passenger, the timer will still run for five minutes for regular Lyft and two minutes for Line.

  • Your pay still includes time spent waiting, starting one minute after you tap to arrive.

Heads-up on Long Trips

On the ‘Accept’ screen, we’ll alert you when a ride is estimated to take longer than 45 minutes. While longer rides are typically higher-earning, we want you to know what to expect before you accept.

  • If you’re not up for a long trip, note that declining these trips will still affect your overall acceptance rate.

  • Currently, this update is live on iOS only, with an Android launch coming in the next few weeks.

Coming Soon: a Simplified Earnings Snapshot

We’ve already simplified the ‘Earnings’ tab in your app to show your net earnings, which are 100% yours. But that’s just the beginning. To ensure that you fully understand what you’re taking home, we're rolling out a new view of your earnings in the app and Dashboard, starting next month. On the ‘Earnings Breakdown’ screen, you'll see what you’ve made along with additional details, such as what the passenger paid, any third-party fees, and Lyft fees.

Thanks to all the drivers that suggested these helpful updates. We’ll see you out there!