In case you missed the headlines: Our second international partner, Grab, has touched down on our turf — and we’re thrilled to welcome to their passengers as visitors in the U.S.
Grab boasts the title of Southeast Asia’s largest rideshare company, which means you can look forward to an uptick in demand from this partnership, especially near airports. Here’s what you need to know to make each ride a success.
Keep a notebook handy.
Some passengers may not speak English, or they may feel more comfortable with the written form. Consider keeping a pen and paper in the car so they have the option.
Bridge the language barrier with a smile — it’s the universal greeting. Your international passengers will feel comfortable from the start, especially when paired with our universal tenets for a great ride: welcome, safety, music, and delight.
If you hit a snag, try to adapt to the passenger’s needs or work it out with the translator. Cancellations create a bad experience for any passenger, especially those using Lyft for the first time. (We’re known for being the all-inclusive platform, after all.)
Keep it cashless.
Grab passengers may try to pay with cash, which should be politely declined. Remember, the entire Lyft platform is cashless, from the cost of the ride to tips and tolls. Your passenger’s account will be charged in the app, as always.
And for all you jet-setters, the Grab partnership will soon work both ways. If you or a friend are in Southeast Asia, you’ll be able to use the Lyft app to get a ride, too. Stay tuned for more updates on that front and on our partnership with Ola, both slated to go live later this year.