Today, we’re welcoming Karim Bousta to the Lyft family as Vice President of Driver Experience Operations. Karim’s goal is to make it easier for you to get out on the road, reach your earnings goals, and reduce your expenses.
In Karim’s own words, “I am all about the drivers. I want driving with Lyft to be the best and most rewarding experience. We know that the biggest burden of driving is the cost of vehicle maintenance, servicing, and insurance. My goal is to severely reduce or even eliminate that burden and put more money back in our drivers’ pockets.”
Most immediately, Karim will lead Express Drive, our rental program that allows you to earn with Lyft even if you don't own a vehicle. Through partnerships with Hertz and Flexdrive, the program has grown steadily since it began in 2016, with tens of thousands of cars now available across 30 cities nationwide (8 new cities in the first half of 2018 alone). Karim’s goal is to sustain this momentum and double the fleet size by the end of the year. So no matter where you live, you will have access to an Express Drive rental to help you reach your goals.
Express Drive renters have already earned more than $450 million overall since the program launched. And based on a recent analysis by Lyft, those who drive frequently can save an average of $4,500 per year in insurance and maintenance costs by driving an Express Drive rental instead of their own vehicle. While that’s a good start, Karim believes the program can be improved. Karim’s goal is to make it easier and more cost-effective for drivers to rent than to own a car — while still making reliable earnings.
The Express Drive program is especially important as we double down on our commitment to creating safer streets, reducing congestion, and increasing environmental sustainability by taking 1 million cars off the road by the end of 2019. In 2017 alone, 250,000 Lyft community members gave up their personal cars.
Karim joins us from Tesla, where he served as Vice President of Worldwide Service and Customer Experience. He led Tesla’s large-scale customer and vehicle services, reinventing automotive service with initiatives like mobile and remote support. Before Tesla, he was with Symantec as Vice President of Global Technical Services, where he drastically improved customer satisfaction and retention.
What does Jon McNeill, Lyft’s COO, have to say about his newest team member? “Karim is a creative and motivating leader with the talent, track record, and passion to revolutionize the Lyft driver experience. Drivers will see meaningful improvements top to bottom with Karim joining the team, and I’m excited to dig in with him.”