When it comes to Lost & Found, getting in contact quickly is key. Your passenger is wondering whether to keep looking for their grandmother’s pearls in other places, and you’d rather return them while you’re still in the neighborhood.
After learning from your experiences, we’ve upgraded our Lost & Found feature so passengers can get in touch with you directly, instead of going through Lyft Support.
How It Works
If the passenger’s ride occurred recently, they’ll have the option to text or call your masked number. (That way, your personal information is still kept private.) The text is sent from the Lyft app and includes the passenger’s number, so you can coordinate the item’s return.
As always, passengers are encouraged say thanks by adding an extra tip through their ride receipt email.
We’re Here to Help
Feel free to make arrangements to meet and deliver the lost item. If you're unable to meet with the passenger, let our team know and we’ll make arrangements for you to ship the item free of charge.