We know service animals can raise some questions for Lyft drivers, but they’re essential for many people. We’ve been working hard on a few updates to improve the experience for everyone in our community, including a new service animal policy that clarifies how drivers should handle these requests:
Starting April 14, 2017 , you’ll be required by the law and Lyft’s policy to accommodate service animals, even if you have an allergy, religious or cultural objections, or a fear of them.
We know this will be an adjustment for some of you, but it’s important to us to have an official policy that eliminates any gray area. At Lyft we believe access to transportation is a fundamental right — but as you’ll learn from Christella, people with service animals are too often denied rides when they need to get somewhere. Lyft drivers like you are in a unique position to change that, and help us deliver on our mission to provide safe, reliable transportation to everyone.
We look forward to continuing the discussion throughout April, our first Service Animal Month at Lyft, and in the months and years to come. Thanks for taking this seriously, and being there when people need your rides the most.
WHAT YOU NEED TO KNOW
No exceptions. For the safety of our community, drivers who knowingly refuse to transport a rider with a service animal after April 14 will be immediately deactivated.
Get your questions answered. Our Q&A video (above) features Lyft co-founder John and Christella Garcia, a Paralympian who uses Lyft with her guide dog.
Always be courteous, just like you are with all riders. They’re not required to prove their dog is a service animal, and you’re often their first and best choice for a ride.
Unsure it’s a service animal? We recommend you still accommodate them. Service animals are not required to wear tags, and we don’t want you to get deactivated for guessing incorrectly.
For any issues, contact Lyft Support after the ride. First, make sure the rider gets where they need to go.