From day one, we’ve wanted you to be safe and supported on the road — and starting today, you can talk to us live 24 hours a day, 7 days a week, 365 days a year.
For Immediate Assistance
Tap ‘Call me’ in the Help Center contact form.
For Help With a Specific Ride
1. Tap the 'Earnings' tab, and select the ride.
2. Tap 'Get help' for quick FAQs.
3. If you still want to talk to someone, tap 'Call me' or the 'Help Center' link.
After you tap ‘Call me,’ you’ll receive a callback and be connected with a Lyft team member in 2 minutes or less.
Coming Soon: Spanish-Language Support
Starting in October, the Help Center, contact form, and 24/7 ‘Call me’ feature will be available in Spanish.
Viene Pronto: Ayuda en Español
A partir de octubre, el centro de ayuda, el formulario de contacto, y la función ‘Llámame’ 24/7, estarán disponibles en español.
We understand that sometimes, you just need to talk to someone live. On the road, on the weekend, on the way to your kid’s baseball game. We’ll be here.
Please note that this feature is not to be used for emergency situations. If you have an emergency, call 911.