A top driver in LA just made transportation history — and now you can, too. Our landmark partnership with Didi, China’s largest rideshare company, goes live tomorrow. During a practice run before the big launch, Vladimir took two of our newest Chinese passengers to the Hollywood Walk of Fame, welcoming them to the Lyft community along the way.
Thanks to our seamless integration, passengers visiting the U.S. will be able to request your Lyft rides through their Didi app. When you’re matched with an international rider, keep these tips in mind.
Expect a call.
Didi’s providing free phone translation services, so you might get a quick call from an operator to confirm ride details.Consider keeping a pen and paper in the car, too. Some passengers are more comfortable writing English than speaking it.
Bridge the language barrier with a smile — it’s the universal greeting. They’ll feel comfortable from the start, especially when paired with our universal tenets for a great ride: welcome, safety, music, and delight.
If you hit a snag, try to adapt to the passenger’s needs or work it out with the translator. Cancellations create a bad experience for any passenger, especially those using Lyft for the first time. (We’re known for being the all-inclusive platform, after all.)
Keep it cashless.
Didi passengers may try to pay with cash, which should be politely declined. Remember, the entire Lyft platform is cashless, from the cost of the ride to tips and tolls. Your passenger’s account will be charged in the app, as always.
And for all you jet-setters, the Didi partnership will work both ways. If you or a friend are in China, you'll soon be able to use the Lyft app to get a ride, too — and this is only the beginning. Stay tuned for updates on our partnerships with Grab, slated to go live later this year.