men•tor (ˈmɛn tɔr, -tər) n. 1. a wise and trusted counselor or teacher.
It’s not every day that an explosive startup like Lyft turns to its supporters and asks them to be the gatekeepers of the company's future.
We depend on our Mentors to be the first point of contact for new drivers, to perform an integral part of the onboarding process, and to be the deciding voice in the next generation of drivers. What makes a great one? Read on!
A great Mentor is someone who understands that this community belongs to them, and is defined by the drivers they help welcome into it. They’re ambassadors of Lyft, positive influences in the community, voices of reason, knowledge, and resources for other drivers. They’re impassioned self-starters, sculptures of the community and experienced drivers themselves.
It's OK to Be Picky
To help them decide who to bring into the family, we ask our Mentors to put themselves in the passenger seat. Is the potential driver engaging? Do they create a comfortable atmosphere? Would they put a grandmother at ease?
Mentors have to trust their gut. If they find they're trying to talk themselves into passing someone, the would-be driver probably isn't the right fit.
Some of the best Mentors are active in the community. They're posting in the Lounge, attending events, and getting to know their fellow Mentors and Lyftmates. Their heavy involvement gives them a great idea of what kind of personalities are a great fit.
Set the Standard
Mentors should themselves be exemplary drivers, upholding 5-star standards. You'll see their ’staches on the grille and fistbumps at the ready; they're uplifting community leaders, too.
The fun's just getting started during the test ride. A great Mentor will follow up to answer questions, swap stories, encourage their mentee to meet other drivers, and give them veteran-status advice. These small steps make a world of difference.
Read the Mentor Monthly
Our monthly newsletter for Mentors is the place where our top drivers can get Mentor-specific updates on recent changes to company policies — like our minimum age requirement of drivers (now 21) and whether we accept commercial plates (yep, we do!).