It’s 2 a.m. on a Saturday, and you’re searching in a flood of closing-time revelers for the friendly face displayed on your screen. It's quickly turning into “Where’s Waldo” without a striped shirt to look for — when finally, you spot your passenger. He and his friends hop in, and attempt to navigate you through a maze of one-way streets. Somehow you make it to the right house, stop, and the group piles out. Phew! Alone in your car, you swipe to end the Lyft, and the button ... is ... STUCK.
Here are some tips to help you maintain your sanity:
- Move locations. You could be in a dead spot that your carrier doesn't serve, or a spot with a weak connection. Just drive a block or two over — it won’t be enough to increase the payment amount for your passenger.
- Toggle Airplane Mode, or force-quit your app. By turning it on and off, you will restart your connection. No worries, the ride data won’t erase!
- Make sure your WiFi is on. It sounds simple, but it’s something that makes a huge difference when it comes to connecting with our servers.
All of these tricks work well, but in most cases it’s really just slapping a Band-Aid on the larger problem. Purchasing a new phone will immediately solve most of these issues. By switching carriers to AT&T and some devices on Verizon, you’ll be able to use cellular data during a phone call — so if you call your passenger, you won't lose navigation or connection with the Lyft server.
Connectivity issues can have a big effect on a passenger’s experience, and ultimately your driver rating. Use all of these tricks, but also seriously consider investing in a new phone.