It's totally understandable to have concerns about queasy passengers on New Year's Eve. Many of your pings will come from partygoers who've had a drink or two, so it's possible they'll leave something behind in your vehicle — like their lunch. But don't worry! If your passenger makes a mess, our policy's got you covered. Follow these instructions and we'll get you paid back for the cost of clean-up.
- Turn off driver mode. Don't let your acceptance rating to take a hit while you're dealing with the issue at hand.
- Take two clear photos of the damage. Turn on your car light and take photos before you clean up. If you don't send in photos, we can't compensate you for the damage.
- ID the ride. Mention the incident in the comments section before you rate your passenger, or remember the time of the ride and name of the passenger who caused the damage.
- Don’t accept cash from passengers. We'll charge the passenger depending on the extent of the damage, and give that amount to you in your next deposit.
- Contact us right away. In order to receive a damage fee, we need photos, ride information, and a short summary within 7 days of the incident (find us at lyft.com/drive/help).
- Take the rest of the night off unless everything is completely cleaned up. Use your best judgement. If you're able to thoroughly clean things up, go ahead and get back out there.
Most of you will never have to deal with this, but if an incident does come your way, just know we've got your back.
Want more pro tips for our busiest night of the year? Check out our guide to safe driving.