What Happened to My 5-Star Rating?

You keep your car stocked with Evian water, and always have extra Starbursts. You even keep customized 80s playlists on deck. That unwavering 5-star rating is your pride and joy. Then, it happens: Your daily summary arrives, with a 4.97 driver rating.

Here are five totally understandable reasons why your rating went down:

 1. You played their break-up song.

Destiny’s Child’s ‘Bootylicious’ reminds me of my breakups, too. 

Destiny’s Child’s ‘Bootylicious’ reminds me of my breakups, too. 

2. Their groceries rated you.

The carrots unlocked their iPhone 6. The onion opened the Lyft app, but it was the unassuming peach that gently selected four stars.

The carrots unlocked their iPhone 6. The onion opened the Lyft app, but it was the unassuming peach that gently selected four stars.

3. A toddler found their phone.

Tap, tap, drool, destroy rating.

Tap, tap, drool, destroy rating.

 4. The Ghirardelli chocolate that you offered them melted.

Your center console gets hot in the sun. Next time, add cookie dough to the mix to bake that chocolate into a fresh batch of cookies. 

Your center console gets hot in the sun. Next time, add cookie dough to the mix to bake that chocolate into a fresh batch of cookies. 

5. Your passenger was abducted by aliens.

“Waaaait! I need to rate my Lyft driver!”

“Waaaait! I need to rate my Lyft driver!”

These things happen. We understand. Think a passenger (or a peach) may have rated you unfairly? Here's what you can do.