Did you take your driver profile photograph during Movember? If your driver photo isn’t making the perfect first impression on passengers, follow these simple steps to add a new picture to your profile.Read More
If you're struggling with your driver rating, let me reassure you: I've been there. In fact, when I first started driving for Lyft in February, my driver rating hovered around 4.6, putting me at risk of deactivation. I didn't want to stop driving. I got desperate enough to start buying all sorts of different candies to offer my passengers, but my driver rating still didn't change.
I was so worked up that I started unintentionally communicating to my passengers that the Lyft was more about me than it was about them — not good. Eventually, I got to a point where I thought I was going to be deactivated, so I gave up the different strategies I was trying, relaxed, and just did the best I can.
When I changed, so did my ratings.
I realized that offering candy shouldn't be a means to increase my rating, but about offering a new friend something fun to eat.
Adjusting my playlist shouldn't reflect the music I wanted to hear, but inspire everyone in the car to sing along.
Putting pink interior lights in my car became about adding some cool visuals for my nighttime passengers. And a quick spray of Febreze was a natural addition, too.
My point is this: If you’re struggling with your star rating, change your focus from yourself to your passenger. When your attitude changes, everyone in the vehicle will have a good time.
Very quickly, your rating — and everyone's satisfaction — will soar.
No one likes meeting a new person who’s got their nose in their phone. This is especially true for Lyft drivers, who have to drive safely while making those introductions — which is why we strongly recommend using a phone mount. With your hands free, everything from fistbumps to navigation will be easier and safer for all.
After you complete 30 rides, you'll receive a complimentary phone mount in your Lyft Welcome Kit. In the meantime, you can find some inexpensive options on Amazon.
There's a mount for everyone! Three different styles will attach to your windshield, air vent, or on your dash.
Head to the FAQ for handy tips on installation.
Delighting passengers comes naturally for Lyft drivers. You've already turned your car into a vehicle for both rides and good times. Here's how you can keep inspiring smiles, in true Lyft fashion:
You'll be hearing lots of “I used to love getting these in my lunchbox!” Think Pixie Stix, Gushers, Fruit Roll-Ups, or Chiclets.
It’s a one-time investment that your next hundred (or 10,000) passengers will love. Who would’ve thought that morning commuters moonlight as Picassos? Take it to the next level by suggesting muses, or leaving messages for future riders.
A great option for penny-pinching drivers. Create assorted playlists for every mood: mustache-themed songs, sing-alongs, Motown, and more. Let your passengers play DJ for their ride's soundtrack.
Get in on the fun. Have your passengers read off the lib as you fill in the words, or vice versa. It's best for full cars (or better yet, Lyft Lines).
Throw some oversized sunglasses, boas, and masks in your glove compartment and seat-back pockets. Voila! Your car is now a smartphone Photo Booth.
In-car treats come in all shapes and sizes. Get creative, then share the wealth: Let us know which of your treats garner the most excited response.
As a driver, you'll inevitably have that ride where the universe throws you everything it's got — a cyclist jumps out of nowhere, you're lost after a passenger insisted they knew the way, or there's unexpected construction. Navigation has a big affect on overall ride experience. By far, it's the most common flag we see from passengers. The good news is that it's an art that you can work to master!
Let’s go over some tips to keep that star rating high.
Always Use Navigation
We recommend using Waze because it offers additional information about road hazards. Overall, the best navigation experience is going to be through one of these apps on your smartphone (Waze, Google Maps, Apple Maps), as opposed to your car's in-dash navigation.
Mount Your Phone
Once you enter in the destination information, you don’t want to have to touch your phone during the ride, so make sure it's easily visible while you drive.
Confirm the Destination
Sometimes your passenger will have already entered their destination in the app before you arrive, and in other situations you'll have to enter the address manually. In both cases, be sure to confirm the destination.
Follow the Passenger's Suggested Route
Ask your passenger if they have a route they like to take. If they do, be respectful of their wishes, but use navigation as backup. Often the focus will switch to the conversation, and passengers will forget to direct you.
Stay Attentive to Directions
This can be a balancing act when you’re chatting it up with the stranger in your front seat. It’s important to listen carefully to the directions the app is giving you, so you don’t miss a turn.
It’s easy to get better at navigation with a little practice. Give these tips a try — you've got this!
We love sharing the road with our fellow commuters, especially the cyclists doing their part to reduce the city's carbon footprint. Here's a quick review of the rules for cars and bikes to peacefully coexist.
- Keep to your lane. Drivers should never be parked, stopped, or idle in a bike lane. If you're waiting for a passenger, flip on your hazards and pull into a driveway, parking spot, or other safe area away that doesn't obstruct the bike lane.
- Look before you turn. Before initiating a turn, you should focus your attention on the rear- and side-view mirrors. Turning right? Look for cyclists along the curb who may be going straight.
- Give bikes space. Think of bikes as cars without safety features. While cyclists are legally considered cars, they are not equipped with seatbelts, crumple zones, or air bags — only a bike frame and helmet. Treating cyclists like drivers is the golden rule, but it doesn’t hurt to give them a little more room on the road.
Thanks for doing your part to keep our cyclists safe!
You know what it's like when a Lyft ride becomes an experience — the right song comes on, you realize you have a friend in common, or a joke makes the whole car crack up. But when it comes to safety, nothing is better than the uneventful. Here are some best practices to help keep our community safe:
- Wait for requests in a well-lit area, and lock your doors
- Avoid pulling over in bus lanes or red zones
- Set hazards on for every pick up and drop-off
- Ask passengers to watch out for cars as they get out
- Make sure everyone wears a seatbelt, and that you only have as many passengers as there are buckles
- Enter in the destination before driving, then don't touch your phone
- Be aware of bikers and pedestrians, and remind your passengers to use caution when opening their door (exiting sidewalk-side is best)
- Drive defensively — stay focused, give other cars space, and make yourself as visible as possible by using turn signals and lights
In Case of Emergency
First, make sure that you and any passengers with you are safe. Call the police if any emergency response is needed, and follow the steps outlined by state law. After the situation is settled and you're ready to leave the scene, call the Lyft Critical Response Team at 855-865-9553 to let us know the details of what happened.
We're here for you 24/7. Review the Lyft Trust & Safety page >>