If you're struggling with your driver rating, let me reassure you: I've been there. In fact, when I first started driving for Lyft in February, my driver rating hovered around 4.6, putting me at risk of deactivation. I didn't want to stop driving. I got desperate enough to start buying all sorts of different candies to offer my passengers, but my driver rating still didn't change.
I was so worked up that I started unintentionally communicating to my passengers that the Lyft was more about me than it was about them — not good. Eventually, I got to a point where I thought I was going to be deactivated, so I gave up the different strategies I was trying, relaxed, and just did the best I can.
When I changed, so did my ratings.
I realized that offering candy shouldn't be a means to increase my rating, but about offering a new friend something fun to eat.
Adjusting my playlist shouldn't reflect the music I wanted to hear, but inspire everyone in the car to sing along.
Putting pink interior lights in my car became about adding some cool visuals for my nighttime passengers. And a quick spray of Febreze was a natural addition, too.
My point is this: If you’re struggling with your star rating, change your focus from yourself to your passenger. When your attitude changes, everyone in the vehicle will have a good time.
Very quickly, your rating — and everyone's satisfaction — will soar.