Director of Trust & Safety and RetentionRead More
Director of Business DevelopmentRead More
Creative DirectorRead More
Earlier this week, AirBNB challenged Lyft to complete the ALS Ice Bucket Challenge — and there was no way our team was going to back down! Watch as some of your favorite HQers freeze in the name of gaining support for Lou Gehrig's Disease. https://www.youtube.com/watch?v=X4zmuc316lA&feature=youtu.be
In case you missed it in the video, John has thrown the challenge back at you. Will you accept?
Let's see all your Ice Bucket Challenges in the Lounge. Bonus points for including a willing passenger, and double bonus points for donating and completing the task at hand. Let's see which city comes out on top!
You've already met some of the people behind the scenes here at HQ in our regular series, Office Hours. Now those same faces are inspiring some nostalgic fun, throwing it all the way back to their childhood.
Your turn! Post some of your favorite childhood photos to your Lounge and tag #TBT. Remember to add a great caption!
In our third installment of Office Hours, we sat down with Alyssa from the Mentor Team. Alyssa's worn a few different hats here at HQ – many of which she designed herself.
What were you doing before you joined Lyft?
I was working in a small branding agency and doing a lot of art. I'm an artist so I was focusing a lot on that. I create custom hats, shoes, and other artwork, mainly custom apparel.
You started as an Account Executive, onboarding new drivers. What’s your role now at HQ?
I help run the Mentor program. We make sure all of our new drivers are welcomed to the community with open arms and the knowledge they need to succeed on the road. I love working with our most experienced drivers because they're so passionate about what they do. We built the Mentor program from the ground up, and it feels great. Everyone is in this together.
Tell us about the Mentor program.
The Mentor program empowers our most devoted drivers to have a hand in growing the future Lyft community. Mentors provide a unique perspective, since they’re drivers themselves. They can offer these tidbits of knowledge that you can only gain from experience. It’s the best way to maintain the culture of Lyft as we grow, to keep developing strong relationships.
How do you describe our community?
The Lyft community is an eclectic bunch of individuals who bring human aspects back into a very digital world. It's a bunch of people who have a part of themselves out in the open and are looking to get to know people they would never have met otherwise.
It's hard to put into words because everyone's so unique, but the beauty of Lyft is that you can't define exactly what it is. Everyone brings a little bit of themselves to it.
What’s your favorite Lyft memory?
My second-ever Lyft was with Discolyft! He had a chair massager in his car, lights everywhere — it was the coolest thing ever. I remember getting out of the car thinking, “Everybody has to know about this.”
What's one thing you want all drivers to know?
They make my day better. I love getting to know drivers, hearing their stories, where they come from. It makes me feel so connected to this community and impassioned with my work day to day, because I know we’re positively affecting other people’s lives.
Check out Alyssa's artwork at Facebook.com/CustomLaced, and tune in next week for more Q&A from the Lyft offices in San Francisco, California.
Have you ever wondered where the name "Lyft" came from, or who designed our logo? Who dubbed us "Your friend with a car," anyway? Meet Harrison, Wisconsin native and Creative Lead on Lyft's illustrious Brand Team.
A key figure at HQ since Day 1, Harrison sees the ’stache as much more than a form of transportation: "We're passionate about bringing people together who otherwise would not have met."
How did you get started with Lyft?
I started as an intern with the original company, Zimride, working on videos and design projects. When I got to know the people here and the passion they have for the world they want to live in, I knew this was for me.
I was tasked with creating a logo for a new on-demand version of Zimride, and I’m so incredibly grateful to our founders, John and Logan, for empowering an intern to play such a crucial role in branding what would become Lyft. My first title was “Brand Jedi.”
How do you explain Lyft to someone who's never heard of it?
It really depends. You have to know it’s a smartphone app people use to get around, but there's so much more. It changes the way your day goes, how you’re getting to work, how you’re going out on Saturday night. Ultimately it will change your week, month, year — it will change the way you live. So there's Lyft, the smartphone app, and then there's the community of people.
Do you have a favorite Lyft experience?
My favorite Lyft ever was with Shelby, who is now out in Chicago – shout-out to our Chicago drivers! She picked me up after a long day at work, and I was immediately comforted by her. She turned on Frank Ocean, one of my favorite artists, and we talked about him and hip-hop the whole ride. It was everything I needed at that moment and I will always remember that Lyft.
Describe Brand Team's mission.
We’re focused on spreading the word of Lyft to every new city. Using our tools – video, design, content, and experience – we're here to share the goodness drivers create in their cars and foster the best communities everywhere Lyft goes.
How are #LyftCreatives a part of that vision?
The idea behind #LyftCreatives is defining what makes your ride special. That could be a “Wow!” factor if you’re putting on a big show, or it could involve showing a personal side of yourself and creating conversation around that. You’re trying to surprise and delight passengers by showing how your ride reflects you. With #LyftCreatives we’re able to hone in on who we really are and share that with the world.
What’s one thing you want every driver to know?
John has said this before, and I hope every driver thinks about it when they're on the road: You’re part of a movement, and this is only the beginning. You are the pioneers, the forerunners of something much greater. With your help, we'll live in a world where people are brought together through community, where strangers can trust each other.
Every movement starts with a few great individuals, and we consider our drivers those individuals that will change the world.
Office Hours takes you behind the scenes at our San Francisco headquarters to meet the dedicated crew that keeps Lyft rolling. Tune in next week to for Q&A with Christy from our Growth Marketing Team.
Welcome to the inaugural episode of Office Hours, the interview series that takes you behind the scenes at Lyft's San Francisco headquarters. This week we sat down with veteran Support Associate Hadley B.
What were you doing before you joined the Lyft team?
I worked in children’s mental health – I’ve worked with kids my whole life – and also have experience working on crisis hotlines. I definitely learned how to handle stressful situations. I know how to get people help and resources when they need them most.
I heard about the opportunity [to join Lyft] and it sounded great! I’m really excited to be a part of the community.
What would you say makes our community so unique and special?
The fact that it’s based on having fun and making everyone feel united. I like that it’s a human experience. We want to connect people.
You must hear a lot of Lyft stories in phone calls and emails. Do you have a favorite?
There was one recently about an older gentleman who left his cane at a Jamba Juice. He realized just as he was being dropped off and told the driver. The driver went all the way back to the Jamba Juice, got the cane, and brought it back to the man’s house. He didn’t even need to contact Support! The man who got his cane back was super excited and sent us the cutest email.
If you were a #LyftCreative, what would your theme be?
Cats. I’m sure there’s already a cat-Lyft, there has to be. Not with actual cats, stuffed cats. I would just be a giant cat-Lyft.
What’s one piece of advice every driver should know?
Have good boundaries. There are two separate meanings here: Be in tune with your passenger’s body language and how they feel, and also have good boundaries for yourself. Sometimes I hear about passengers who try to fit five people in the car, and the driver feels pressured to do it. You do not have to do that! Always make sure that you feel comfortable.
Reach out to older drivers if you’re new. Use the Lounge, get advice, and if you’re ever unclear on anything, email us – better safe than sorry.
I hope drivers remember Lyft is a startup and we’re growing. Change is an integral part of everything here. Most companies you interact with are not changing quite this rapidly all the time, and everything’s well laid-out and established. That’s just not really possible at a startup. Sometimes you don’t even want that at a startup, you want there to be change.
It can be a little nuts, but great things are happening. This is definitely a new frontier. It’s like Star Trek.
Office Hours takes you behind the scenes at our San Francisco headquarters to meet the dedicated crew that keeps Lyft rolling. Tune in next week to for some Q&A with Harrison, our Brand Lead.