In our third installment of Office Hours, we sat down with Alyssa from the Mentor Team. Alyssa's worn a few different hats here at HQ – many of which she designed herself.
What were you doing before you joined Lyft?
I was working in a small branding agency and doing a lot of art. I'm an artist so I was focusing a lot on that. I create custom hats, shoes, and other artwork, mainly custom apparel.
You started as an Account Executive, onboarding new drivers. What’s your role now at HQ?
I help run the Mentor program. We make sure all of our new drivers are welcomed to the community with open arms and the knowledge they need to succeed on the road. I love working with our most experienced drivers because they're so passionate about what they do. We built the Mentor program from the ground up, and it feels great. Everyone is in this together.
Tell us about the Mentor program.
The Mentor program empowers our most devoted drivers to have a hand in growing the future Lyft community. Mentors provide a unique perspective, since they’re drivers themselves. They can offer these tidbits of knowledge that you can only gain from experience. It’s the best way to maintain the culture of Lyft as we grow, to keep developing strong relationships.
How do you describe our community?
The Lyft community is an eclectic bunch of individuals who bring human aspects back into a very digital world. It's a bunch of people who have a part of themselves out in the open and are looking to get to know people they would never have met otherwise.
It's hard to put into words because everyone's so unique, but the beauty of Lyft is that you can't define exactly what it is. Everyone brings a little bit of themselves to it.
What’s your favorite Lyft memory?
My second-ever Lyft was with Discolyft! He had a chair massager in his car, lights everywhere — it was the coolest thing ever. I remember getting out of the car thinking, “Everybody has to know about this.”
What's one thing you want all drivers to know?
They make my day better. I love getting to know drivers, hearing their stories, where they come from. It makes me feel so connected to this community and impassioned with my work day to day, because I know we’re positively affecting other people’s lives.
Check out Alyssa's artwork at Facebook.com/CustomLaced, and tune in next week for more Q&A from the Lyft offices in San Francisco, California.