It's no secret: Using navigation when giving rides is super important. But for a lot of new drivers, it's not totally clear why we should use navigation. Here are four reasons to always pull up your favorite GPS app while in Driver Mode:
Passengers can track your location.
After you accept a ride request, your passenger can (and often will) follow along as you make your way to their pickup spot. If you use a navigation app like Waze or Google Maps, you're far more likely to follow a common route your passenger is used to or would have recommended.
Avoid traffic — in real-time.
Navigation apps like Waze already incorporate real-time traffic data into their routing algorithm, which means you're always getting the most efficient route possible. Google Maps also suggests a faster route even if you're already in the middle of navigating, a feature that just rolled out to iPhone users this week.
It's not your fault.
No matter how well you know the city, using a third-party navigation app or device makes it harder for passengers to blame you for a bad route or heavy traffic. This is also a good reason to ask your passengers if they have a route preference. However, you should still try to use navigation regardless.
Your rating will thank you.
Our community depends on a few basic performance metrics to make sure everything runs smoothly, and your driver rating is the most important. As it turns out, navigation is by far the most common reason passengers rate drivers less than five stars. In other words, if you stick to using navigation, the odds are your rating will continue to stay healthy.
Remember, you can always switch your preferred navigation app in the Lyft app settings under "Profile," then "Navigation." Once you're there, you can choose between Waze, Google Maps, and for iPhone users, Apple Maps. (Note: Waze is our official recommendation. Real-time traffic updates FTW!)