Taking Your Feedback to Heart: 2018 DAC

Earlier this month, we asked the driver community and Lyft stakeholders across the country to share your input about finalists for the 2018 Driver Advisory Council (DAC). We received helpful feedback that has inspired us to take some time to rethink our approach.

Rest assured: we heard you loud and clear. We are taking your feedback to heart and working hard to deliver the best outcome for this important program.

We’re still excited to welcome a new Driver Advisory Council in 2018, continuing our tradition of engaging driver community leaders in cities across North America. Stay tuned for an update on our selection for the 2018 DAC.

Canada: Your Ride Earnings Statements Have Changed

We’ve made an important change to your Lyft ride history and ride earnings statements.

From now on, you’ll immediately see the HST collected after each ride is completed. So even if the passenger hasn’t rated the ride or added a tip you’ll know right away how much HST you’ll need to collect and save for the CRA (Canada Revenue Agency).

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New! Long trip alerts, ratings protection, and more

We know you work hard for your ratings, and that your time is valuable. So we've made improvements that prioritize both — and are among drivers’ most-requested updates. Read on for more details:

Ratings Protection

We launched an update to passengers’ ratings screens that helps protect you from issues out of your control — because things like Line routing or passenger behavior shouldn’t count against you. Now, when a passenger rates a driver four stars or less, we’ll show them three new reasons that might explain their rating:  

  • If it’s a Line ride, they’ll see two new options: “co-passenger” and “Line route.”

  • If it’s any other ride type, they’ll see one new option: “pickup time.”

2-Minute Cancellation Window

Previously, passengers had up to five minutes to cancel a ride without being charged a cancellation fee. Now, two minutes is the magic number. Things to remember:

  • After you’ve arrived to pick up a passenger, the timer will still run for five minutes for regular Lyft and two minutes for Line.

  • Your pay still includes time spent waiting, starting one minute after you tap to arrive.

Heads-up on Long Trips

On the ‘Accept’ screen, we’ll alert you when a ride is estimated to take longer than 45 minutes. While longer rides are typically higher-earning, we want you to know what to expect before you accept.

  • If you’re not up for a long trip, note that declining these trips will still affect your overall acceptance rate.

  • Currently, this update is live on iOS only, with an Android launch coming in the next few weeks.

Coming Soon: a Simplified Earnings Snapshot

We’ve already simplified the ‘Earnings’ tab in your app to show your net earnings, which are 100% yours. But that’s just the beginning. To ensure that you fully understand what you’re taking home, we're rolling out a new view of your earnings in the app and Dashboard, starting next month. On the ‘Earnings Breakdown’ screen, you'll see what you’ve made along with additional details, such as what the passenger paid, any third-party fees, and Lyft fees.

Thanks to all the drivers that suggested these helpful updates. We’ll see you out there!

Driver Advisory Council Accepting Applications

Applications are now being accepted for Lyft's second Driver Advisory Council. Drivers nationwide can become a community leader by submitting an application before the November 5, 2017 deadline.

  • Do you want to help ensure that drivers voices are heard at HQ?
  • Do you believe in the power of community?
  • Are you passionate about Lyft’s vision for improving people’s lives with the world’s best transportation?

Consider applying to be part of Lyft’s Driver Advisory Council where you will have a direct link to HQ and an opportunity to work with the local driver community to help inform future policies and features.

In 2016, Lyft launched the first DAC. Representing different regions of the country, this team of drivers has spent the past year advocating for the driver community on topics like driver education, earnings and safety.


The inaugural DAC:

DAC members will enjoy a close relationship with Lyft HQ to help us keep our finger on the pulse of the driver community, informing decision-makers and generating innovative ideas.

DAC members can expect:

  • Leadership role in driver community
  • Trip to HQ for 3rd Annual Driver Advisory Council Summit
  • Influential interactions with Lyft team members
The Driver Advisory Council is one of the best examples of Lyft’s aim to treat drivers better. While the insights into the future of Lyft are cool, what’s really special about the DAC is the introduction to key people, both drivers and HQ team members, that are dedicated to the ongoing success of the driver community, and ultimately of Lyft itself.
— Michael, inaugural DAC member for Pacific region